Help & FAQ

No. You can use the website on your phone, tablet, or computer. Sign in with Apple or Google to open the study tools. The iPhone app also offers guest access. Paid CEU tracking is available on both platforms. Paid members can switch supported states on either platform under More → Settings → Preferences.

The free website includes Practice Exam Version 1, CNA topic and skill quizzes, math and terminology quizzes, available skill rehearsals, training and skill logs, quiz history, and reference tools. Paid membership adds audio lessons, Exam Versions 2–5, flashcards, analog-clock and military-time quizzes, the Weight Scale Quiz, Diet Tray, and CEU tracking. Compare plans.

MyCNAPal supports Alaska, Arizona, California, Colorado, Georgia, Michigan, Nevada, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin. General audio lessons are available to paid members in every supported state, including California. Available rehearsal steps and supplies match the iPhone app. Always check your school’s instructions and current official provider resources.

No. It is an independent study companion. Questions are practice materials, not actual certification exam questions. It does not award certification or CEU credit, replace supervised training or official school records, or guarantee an exam result. The CEU tracker records activities; it does not issue credit.

CEU Tracker appears in the desktop sidebar and inside More on mobile. More also contains Settings, Resources, Help, and About MyCNAPal. Settings contains Account, Preferences, Manage Subscription, Privacy & Terms, Your Records, Delete My Data, and Contact Us. CEU Tracker lets paid members add completed courses and set a certification period. Courses and period dates sync with the updated iPhone app.

Open Skills → Skill rehearsal, or Skill Practice → Rehearse skills. Choose an available skill, open Show supplies, and check the numbered steps as you practice. The progress bar tracks this rehearsal only; Reset checkmarks clears it. Log this skill opens a form with the same skill selected. Choose the date and Practiced or Checked Off, then Save. Checkmarks alone do not create a log. Follow your current testing-provider checklist and instructor’s directions.

For training, open Skills → Training Hours → Add training. Choose Theory, Clinical, or Lab, then enter the start date, start time, end date, and end time separately. Subtract break minutes and save the completed session. Work → Log shift uses separate dates and times too; add unpaid breaks to calculate net work hours. Work hours do not count as school training or CEUs.

Open More → Settings → Preferences → Required training hours. Enter your school’s Theory, Clinical, and Lab goals. These goals sync with the updated iPhone app when signed in to the same account. They are planning targets, not official attendance or certification requirements.

Sign in with an active paid membership, then open Study → CNA Audio Lessons. Select one of the 12 lessons. Use the player to pause, resume, skip 15 seconds, move to another point, change speed or volume, and switch lessons. Select Download transcript to save the selected lesson’s text as a .txt file. Website lessons stream directly from secure storage and require internet. The iPhone app supports downloaded lessons for offline listening.

Check your connection and device volume, then press Play if your browser did not start the audio automatically. If playback stops, choose Retry lesson. Reopen the lesson if the page has been idle for a long time. If the website asks you to subscribe despite an active plan, check that you signed in with the account used for your membership.

Yes. Website lessons stream over your internet connection each time you play. Use Wi-Fi to limit mobile-data use. The website does not save lessons for offline playback. The iPhone app downloads lessons for offline listening.

Choose MyCNAPal Free, Monthly, or Yearly under More → Settings → Manage Subscription. Current prices and renewal terms appear before you pay. Free does not require a payment or trial. Paid plans renew until canceled with the original billing provider; choosing Free alone does not cancel billing. View your plan.

Make sure you used the same account and sign-in provider as your purchase. Apple and Google sign-ins can create different accounts. After website checkout, return to MyCNAPal and reopen your account. For an existing Apple subscription or redeemed offer code, open the updated iPhone app while signed in and online. If access has not linked automatically, use More → Settings → Manage Subscription → Restore Purchases. Apple may ask for the Apple Account used for the purchase, which can differ from your MyCNAPal sign-in. Eligible purchases must be verified and linked to your MyCNAPal account; some older purchases need support. Do not buy a second subscription to fix an access problem—contact us if access is still missing.

For a website purchase, open More → Settings → Manage Subscription and use Stripe’s billing page. For an Apple purchase, use iPhone Settings → your name → Subscriptions → MyCNAPal, or open Apple subscription settings. Deleting the app or signing out does not cancel billing. A cancellation scheduled for the end of the paid period keeps access until that period ends.

Allow the Apple or Google sign-in pop-up for mycnapal.com and check your internet connection. If you closed the pop-up, choose the sign-in button again. Try your usual browser with cookies and website storage enabled. If you reach an error, note its wording and contact support; never send your password or a sign-in code.

Training hours, skill-practice logs, completed quiz results, required Theory, Clinical, and Lab goals, CEU courses, and certification-period start dates save automatically to your signed-in account when you are online. Use the same Apple or Google sign-in in the app and website. Work logs and unfinished quizzes stay in the original browser. Rehearsal checkmarks are temporary. Earlier guest records remain in their original browser. Export important logs regularly. iPhone syncing requires a build that supports these features; an older App Store version may not include them. Work shifts and unfinished quiz attempts do not sync between the app and website.

On the website, open More → Settings → Your Records. Use Export logs as CSV or Export study backup. The study backup is a JSON archive; this website does not currently import that backup. Paid members can switch states under More → Settings → Preferences. In the iPhone app, look under More → Settings for preferences and record-export options.

Check that you are using the same account, sign-in provider, and browser. Reconnect to the internet and keep the study page open while it syncs. Use one study tab at a time. Check any visible sync or conflict message before editing again. Browser-local records can disappear if you clear website data, use private browsing, or switch devices. Avoid clearing data while troubleshooting; export anything still visible and contact support if needed.

On the website, open Account → Delete account to delete cloud study records and cancel website billing. Apple subscriptions must be canceled separately with Apple. To clear browser-only study data, use More → Settings → Delete My Data → Delete Browser Study Data; this does not delete cloud records, which may return when syncing. In iPhone builds with accounts, use Settings → Account → Delete Account; use Settings → Delete My Data for local data. Export what you need first. Exports, backups, and copies on other devices may remain. If you cannot access your account, email support; we will verify ownership without asking for your password.